Consolidated Communications
Consolidated Communications
Consolidated Communications
Consolidated Communications
partnership case study
partnership case study
partnership case study
Designing smarter telecom experiences from the inside out: keeping customers connected through thoughtful design while also equipping admin and support teams with tools that make service faster, clearer, and more human.
Designing smarter telecom experiences from the inside out: keeping customers connected through thoughtful design while also equipping admin and support teams with tools that make service faster, clearer, and more human.
Designing smarter telecom experiences from the inside out: keeping customers connected through thoughtful design while also equipping admin and support teams with tools that make service faster, clearer, and more human.
Designing smarter telecom experiences from the inside out: keeping customers connected through thoughtful design while also equipping admin and support teams with tools that make service faster, clearer, and more human.
Industries
Industries
Industries
Industries
Industries
Telecommunications
Telecommunications
Telecommunications
Telecommunications
Services
Services
Services
Services
Services
Visual Design
Visual Design
Visual Design
Visual Design
Interaction Design
Interaction Design
Interaction Design
Interaction Design
Design Systems
Design Systems
Design Systems
Design Systems
Design Research
Design Research
Design Research
Design Research
Stakeholder Interviews
Stakeholder Interviews
Stakeholder Interviews
Stakeholder Interviews
Prototypes
Prototypes
Prototypes
Prototypes
Overview
Overview
Overview
Overview
Overview
We've built a long-standing, collaborative partnership with Consolidated Communications based on mutual trust and shared goals. Acting as an embedded part of their team, we translate strategic business objectives into thoughtful, user-centered experiences. Our work spans both internal tools and customer-facing platforms. Internally, we've streamlined workflows within the PEGA framework to help admins work more efficiently and support customers more effectively. On the customer side, we've designed digital experiences that reduce friction by making it easier to find information, get support, and complete purchases quickly and intuitively. The impact of our work sparked interest across the organization, leading to new opportunities and an expanded team supporting additional business units.
We've built a long-standing, collaborative partnership with Consolidated Communications based on mutual trust and shared goals. Acting as an embedded part of their team, we translate strategic business objectives into thoughtful, user-centered experiences. Our work spans both internal tools and customer-facing platforms. Internally, we've streamlined workflows within the PEGA framework to help admins work more efficiently and support customers more effectively. On the customer side, we've designed digital experiences that reduce friction by making it easier to find information, get support, and complete purchases quickly and intuitively. The impact of our work sparked interest across the organization, leading to new opportunities and an expanded team supporting additional business units.
We've built a long-standing, collaborative partnership with Consolidated Communications based on mutual trust and shared goals. Acting as an embedded part of their team, we translate strategic business objectives into thoughtful, user-centered experiences. Our work spans both internal tools and customer-facing platforms. Internally, we've streamlined workflows within the PEGA framework to help admins work more efficiently and support customers more effectively. On the customer side, we've designed digital experiences that reduce friction by making it easier to find information, get support, and complete purchases quickly and intuitively. The impact of our work sparked interest across the organization, leading to new opportunities and an expanded team supporting additional business units.
We've built a long-standing, collaborative partnership with Consolidated Communications based on mutual trust and shared goals. Acting as an embedded part of their team, we translate strategic business objectives into thoughtful, user-centered experiences. Our work spans both internal tools and customer-facing platforms. Internally, we've streamlined workflows within the PEGA framework to help admins work more efficiently and support customers more effectively. On the customer side, we've designed digital experiences that reduce friction by making it easier to find information, get support, and complete purchases quickly and intuitively. The impact of our work sparked interest across the organization, leading to new opportunities and an expanded team supporting additional business units.
Real-time outage tracking delivers clear, actionable insights for both engineers and end users during service disruptions.
Real-time outage tracking delivers clear, actionable insights for both engineers and end users during service disruptions.
As a long-term partner, we collaborate with senior leadership to connect business goals with human needs, helping teams deliver better experiences for customers and employees alike. Our work spans multiple, often unrelated teams across the business, fostering alignment through shared insight and purpose.
As a long-term partner, we collaborate with senior leadership to connect business goals with human needs, helping teams deliver better experiences for customers and employees alike. Our work spans multiple, often unrelated teams across the business, fostering alignment through shared insight and purpose.
As a long-term partner, we collaborate with senior leadership to connect business goals with human needs, helping teams deliver better experiences for customers and employees alike. Our work spans multiple, often unrelated teams across the business, fostering alignment through shared insight and purpose.
Partnership
Partnership
Partnership
Partnership
3+
3+
3+
3+
Years of collaboration
Years of collaboration
12
12
12
12
Unique contributors
Unique contributors
5+
5+
5+
5+
Products enhanced
Products enhanced
A customizable portal with a streamlined UI puts the tools agents need right at their fingertips, helping them serve customers more efficiently.
A customizable portal with a streamlined UI puts the tools agents need right at their fingertips, helping them serve customers more efficiently.
Real-time outage tracking delivers clear, actionable insights for both engineers and end users during service disruptions.
Real-time outage tracking delivers clear, actionable insights for both engineers and end users during service disruptions.
Think we can help you? Let’s get in touch.
Think we can help you? Let’s get in touch.
Think we can help you? Let’s get in touch.
Think we can help you? Let’s get in touch.
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© 2025 RemoteCTRL Creative LP. All rights reserved.
© 2025 RemoteCTRL Creative LP. All rights reserved.
© 2025 RemoteCTRL Creative LP. All rights reserved.
© 2025 RemoteCTRL Creative LP.
All rights reserved.