Design and technology. Human after all.

Design and technology. Human after all.

Consolidated Communications

Consolidated Communications

Consolidated Communications

Consolidated Communications

partnership case study

partnership case study

partnership case study

Designing smarter telecom experiences from the inside out: keeping customers connected through thoughtful design while also equipping admin and support teams with tools that make service faster, clearer, and more human.

Designing smarter telecom experiences from the inside out: keeping customers connected through thoughtful design while also equipping admin and support teams with tools that make service faster, clearer, and more human.
Designing smarter telecom experiences from the inside out: keeping customers connected through thoughtful design while also equipping admin and support teams with tools that make service faster, clearer, and more human.
Designing smarter telecom experiences from the inside out: keeping customers connected through thoughtful design while also equipping admin and support teams with tools that make service faster, clearer, and more human.

Industries

Industries

Industries

Industries

Industries

Telecommunications

Telecommunications

Telecommunications

Telecommunications

Services

Services

Services

Services

Services

Visual Design

Visual Design

Visual Design

Visual Design

Interaction Design

Interaction Design

Interaction Design

Interaction Design

Design Systems

Design Systems

Design Systems

Design Systems

Design Research

Design Research

Design Research

Design Research

Stakeholder Interviews

Stakeholder Interviews

Stakeholder Interviews

Stakeholder Interviews

Prototypes

Prototypes

Prototypes

Prototypes

Overview

Overview

Overview

Overview

Overview

We've built a long-standing, collaborative partnership with Consolidated Communications based on mutual trust and shared goals. Acting as an embedded part of their team, we translate strategic business objectives into thoughtful, user-centered experiences. Our work spans both internal tools and customer-facing platforms. Internally, we've streamlined workflows within the PEGA framework to help admins work more efficiently and support customers more effectively. On the customer side, we've designed digital experiences that reduce friction by making it easier to find information, get support, and complete purchases quickly and intuitively. The impact of our work sparked interest across the organization, leading to new opportunities and an expanded team supporting additional business units.

We've built a long-standing, collaborative partnership with Consolidated Communications based on mutual trust and shared goals. Acting as an embedded part of their team, we translate strategic business objectives into thoughtful, user-centered experiences. Our work spans both internal tools and customer-facing platforms. Internally, we've streamlined workflows within the PEGA framework to help admins work more efficiently and support customers more effectively. On the customer side, we've designed digital experiences that reduce friction by making it easier to find information, get support, and complete purchases quickly and intuitively. The impact of our work sparked interest across the organization, leading to new opportunities and an expanded team supporting additional business units.

We've built a long-standing, collaborative partnership with Consolidated Communications based on mutual trust and shared goals. Acting as an embedded part of their team, we translate strategic business objectives into thoughtful, user-centered experiences. Our work spans both internal tools and customer-facing platforms. Internally, we've streamlined workflows within the PEGA framework to help admins work more efficiently and support customers more effectively. On the customer side, we've designed digital experiences that reduce friction by making it easier to find information, get support, and complete purchases quickly and intuitively. The impact of our work sparked interest across the organization, leading to new opportunities and an expanded team supporting additional business units.

We've built a long-standing, collaborative partnership with Consolidated Communications based on mutual trust and shared goals. Acting as an embedded part of their team, we translate strategic business objectives into thoughtful, user-centered experiences. Our work spans both internal tools and customer-facing platforms. Internally, we've streamlined workflows within the PEGA framework to help admins work more efficiently and support customers more effectively. On the customer side, we've designed digital experiences that reduce friction by making it easier to find information, get support, and complete purchases quickly and intuitively. The impact of our work sparked interest across the organization, leading to new opportunities and an expanded team supporting additional business units.

Real-time outage tracking delivers clear, actionable insights for both engineers and end users during service disruptions.

Real-time outage tracking delivers clear, actionable insights for both engineers and end users during service disruptions.

As a long-term partner, we collaborate with senior leadership to connect business goals with human needs, helping teams deliver better experiences for customers and employees alike. Our work spans multiple, often unrelated teams across the business, fostering alignment through shared insight and purpose.

As a long-term partner, we collaborate with senior leadership to connect business goals with human needs, helping teams deliver better experiences for customers and employees alike. Our work spans multiple, often unrelated teams across the business, fostering alignment through shared insight and purpose.

As a long-term partner, we collaborate with senior leadership to connect business goals with human needs, helping teams deliver better experiences for customers and employees alike. Our work spans multiple, often unrelated teams across the business, fostering alignment through shared insight and purpose.

Partnership

Partnership

Partnership

Partnership

3+

3+

3+

3+

Years of collaboration

Years of collaboration

12

12

12

12

Unique contributors

Unique contributors

5+

5+

5+

5+

Products enhanced

Products enhanced

A customizable portal with a streamlined UI puts the tools agents need right at their fingertips, helping them serve customers more efficiently.

A customizable portal with a streamlined UI puts the tools agents need right at their fingertips, helping them serve customers more efficiently.

Real-time outage tracking delivers clear, actionable insights for both engineers and end users during service disruptions.

Real-time outage tracking delivers clear, actionable insights for both engineers and end users during service disruptions.

Think we can help you? Let’s get in touch.

Think we can help you? Let’s get in touch.

Think we can help you? Let’s get in touch.

Think we can help you? Let’s get in touch.

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© 2025 RemoteCTRL Creative LP. All rights reserved.

© 2025 RemoteCTRL Creative LP. All rights reserved.

© 2025 RemoteCTRL Creative LP. All rights reserved.

© 2025 RemoteCTRL Creative LP.
All rights reserved.